FREQUENTLY ASKED QUESTIONS

WE SHIP TO ALL CANADA, THE USA AND WORLDWIDE

Where do we ship our products?

We ship to all Canada, the US and many other countries worldwide. We do not ship to post office boxes.

What shipping companies do we use?

The majority of the orders in Canada are shipped with Canada Post, Purolator, FedEx, or DHL.
To the US and other countries worldwide, we work closely with FedEx and DHL.
We always offer the best-negotiated and lowest shipping rates and customers can choose their preferred shipping option offered by the carriers.

Can you arrange for freight/truck shipping service?

Yes, we can. Some items must ship via freight truck due to size, weight, or fragile nature. Items that require truck shipment will be confirmed when your order is confirmed. Further details will be discussed with any of our associates during the ordering process.

What to do when the shipment arrives?

We encourage our customers to check and inspect the package (before the delivery driver leaves, when possible). Before signing the delivery receipt, inspect for the correct number of packages and for damages to packaging and note the nature and extent of any shortage or damage on the paperwork you sign. For freight shipments, this would be a POD (Proof of Delivery). You may refuse delivery only when there is obvious damage to actual merchandise. You must immediately notify us that the order was refused by contacting us. A photo of evidence would be convenient!

What to do in case of damage?

• DO NOT RETURN DAMAGED MERCHANDISE — Please inspect all package contents for damages upon arrival. If the damage is found, report damage by contacting us within 48 hours at the latest. PLEASE TAKE PHOTOS SHOWING THE DAMAGES AND INCLUDE THEM IN YOUR REPORT.
• Save the damaged shipping box(es) and internal packaging. For freight deliveries, save the pallet(s).
• For Freight deliveries, you must make a notation on your POD or delivery paperwork describing the exterior damage you see (or you can note “DAMAGE SUSPECTED, FURTHER INSPECTION REQUIRED”). If additional inside damage is discovered, damage claims will only be accepted if the paperwork is noted, otherwise, the carrier may deny the claim.

Do you accept returns?

We offer up to seven business days return policy for a full refund on any products that are off the shelf, meaning that the product was not custom made. An exchange or store credit will be offered as an alternative for full refunds. Customers must return the product in its original packaging in perfect condition along with instructional manuals and accessories if applicable. All returns must be previously authorized by Phase Two Graphics. All returned shipping expenses are the sole responsible for the customer.

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